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Where You Are: Home > Frequently Asked Questions (FAQs)

Due to Games workshop delivering two days later than the agreed date some of the 40k preorders are yet to leave us. Our staff have worked round the clock on the backlog and will continue throughout the weekend. Any Tracked 48 package that has not yet left us will automatically be upgraded to Tracked 24. We are very sorry for this delay and any inconvenience it may cause

Frequently Asked Questions



Store Pick Up
- Which payment types do you accept?
- How does shop pick up work?
- When are new releases available in store?
- Can we talk to you about Games Workshop Rumours?

Delivery Questions
- What Delivery options are available?
- How much does postage cost?
- How are 'free shipping' items sent?
- Where do you deliver, and can you deliver outside the EU?
- Why can't you send Games Workshop Products to me/outside of the European Union?
- Are the items insured?
- When can I expect my order?
- Non-delivery for UK Deliveries
- Non-delivery for International Deliveries
- Why are no postage options showing?

Preorders and New Releases
- When are new products available for order?
- When do you dispatch new releases?

Questions about an existing order
- Has my order been dispatched?
- Can you give me the tracking number?
- I've been told it's been dispatched but the package hasn't arrived
- I'd like to amend/cancel my order
- Report a problem with an item you have received
- I appear to be missing an item


Products
- Can I get Forgeworld items?
- Do you stock direct only Games Workshop items?
- Do you stock/will you be stocking the new 'XXXXXX'?
- The description says random model but I really want the one with the sword/gun/bucket/hoover/ferret can I get it?


Payment and Discounts
- I'm placing a large order, can I get extra discount?
- Which payment types do you accept?
- Are your payments secure?

Changes, Returns & Refunds Policy

- Am I able to cancel/change my order?
- What if I need a refund?
- If I preorder something when will it be dispatched?
- If I combine a preorder with items that are already released, will they be shipped as one or wait until the preorderred item is available?

Gaming/Event Questions
- Ask a question about an Event/Game Night/Organised Play
- Reserve a space at an Event

Anything Else
- Other/Miscellaneous






Quick, no cost resolution of miscasts & mispacks Shop: 020 7928 1373 Mail Order: 020 7473 4492 Talk to us on