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Where You Are: Home > Frequently Asked Questions (FAQs)

Frequently Asked Questions



Store Pick Up
- Which payment types do you accept?
- How does shop pick up work?
- When are new releases available in store?
- Can we talk to you about Games Workshop Rumours?

Delivery Questions
- What Delivery options are available?
- How much does postage cost?
- How are 'free shipping' items sent?
- Where do you deliver, and can you deliver outside the EU?
- Why can't you send Games Workshop Products to me/outside of the European Union?
- Are the items insured?
- When can I expect my order?
- Non-delivery for UK Deliveries
- Non-delivery for International Deliveries
- Why are no postage options showing?

Preorders and New Releases
- When are new products available for order?
- When do you dispatch new releases?

Questions about an existing order
- Has my order been dispatched?
- Can you give me the tracking number?
- I've been told it's been dispatched but the package hasn't arrived
- I'd like to amend/cancel my order
- Report a problem with an item you have received
- I appear to be missing an item


Products
- Can I get Forgeworld items?
- Do you stock direct only Games Workshop items?
- Do you stock/will you be stocking the new 'XXXXXX'?
- The description says random model but I really want the one with the sword/gun/bucket/hoover/ferret can I get it?


Payment and Discounts
- I'm placing a large order, can I get extra discount?
- Which payment types do you accept?
- Are your payments secure?

Changes, Returns & Refunds Policy

- Am I able to cancel/change my order?
- What if there is a problem with an item?
- What if I need a refund?
- If I preorder something when will it be dispatched?
- If I combine a preorder with items that are already released, will they be shipped as one or wait until the preorderred item is available?

Gaming/Event Questions
- Ask a question about an Event/Game Night/Organised Play
- Reserve a space at an Event

Anything Else
- Other/Miscellaneous